Scroll Top
582 Honeypot Lane Middlesex HA7 1JS
Training
Enhancing Care Excellence
Training Programs

Staff working in the healthcare sector need to ensure that they undertake mandatory and statutory training to ensure they are competent to do their job safely. This training package is designed to provide effective learning and practice for staff to ensure they understand how to work safely in a healthcare environment. It’s important for care staff to understand the difference between ‘mandatory training’, which can mean two different things.

Mandatory training is of the type that an employer believes is essential to carrying out the role safely and effectively, but it isn’t necessarily legally required or a matter of compliance. For example, an employer who cares for people with Dementia would train its staff in Dementia.

Statutory training, on the other hand, would be training that must legally be completed, so that employer is meeting their legal obligations in accordance with their regulator, such as the Care Quality Commission (CQC), or laws such as the Health and Safety at Work etc. Act of 1974.

Certified 89%
89%
Competent 73%
73%
Highly Skilled 88%
88%
  • Infection Prevention & Control (Levels 1 and 2)
  • Information Governance (Inclusive of Counter Fraud)
  • Fire Safety
  • NHS Conflict Resolution (Inclusive of Complaints Handling + Lone Working)
  • Safeguarding Adults and Children (Inclusive of Mental Health & Mental Capacity)
  • Equality, Diversity, and Human Rights
  • Moving & Handling (Level 1 and 2)
  • Food Safety and Hygiene
  • Health and Safety
  • Control of Substances Hazardous to Health
  • Basic Life Support including CPR – (Includes Practical Session)
  • Conflict Management
  • Lone Working
  • Dementia
  • Medication

Introduction
Heritage Care Place is committed to providing exceptional care and support to our residents, and one of the cornerstones of our success lies in our comprehensive training programs for staff members. Through ongoing education and skill development, our team members are equipped with the knowledge, expertise, and compassion needed to deliver high-quality care and create a nurturing environment for our residents.

Training Philosophy
At Heritage Care Place, we believe that investing in our staff’s training and development is essential for maintaining the highest standards of care. Our training philosophy is rooted in a person-centered approach, emphasizing empathy, dignity, and respect for each resident’s individuality and unique needs.

Core Training Components
Person-Centered Care: Our training programs emphasize the importance of understanding and honoring each resident’s preferences, values, and personal history. Staff members learn to tailor care plans to meet individual needs and promote autonomy and choice.

Communication Skills Effective communication is vital in building trust, fostering meaningful relationships, and ensuring resident satisfaction. Our training includes modules on active listening, empathy, and clear communication techniques to enhance interactions with residents and their families.<br>

Safety and Emergency Procedures:
Staff members receive training in safety protocols, emergency response procedures, and infection control measures to ensure the well-being and security of our residents. Regular drills and updates keep staff prepared to handle any situation with confidence and professionalism.

Dementia Care
:
Given the prevalence of dementia among older adults, our staff undergo specialized training in dementia care to better support residents with memory loss and cognitive impairments. This training focuses on understanding dementia behaviors, communication strategies, and creating dementia-friendly environments.

 

Wellness and Activities
We believe in promoting holistic wellness and engagement among our residents. Staff members receive training in organizing and facilitating recreational activities, exercise programs, and cultural events to enhance residents’ physical, social, and emotional well-being.

Continuous Learning
Training at Heritage Care Place is not a one-time event but an ongoing process. We provide regular opportunities for staff members to participate in workshops, seminars, and continuing education programs to stay abreast of best practices, emerging trends, and advancements in senior care.

Impact on Care Quality
The investment in training and development has a direct impact on the quality of care and overall satisfaction of our residents and their families. Staff members who are well-trained and supported are better equipped to provide compassionate, person-centered care, resulting in improved resident outcomes, enhanced safety, and greater peace of mind for all stakeholders.

Conclusion
At Heritage Care Place, we recognize that our staff is our most valuable asset, and we are committed to providing them with the tools, resources, and support they need to excel in their roles. Through our comprehensive training programs, we uphold our commitment to delivering excellence in care and creating a welcoming, supportive community for our residents to thrive.

need help?
” We aim to provide assessments which are independent, robust, evidence based, child centred and detailed according to good practice, child protection and safeguarding legislations.